Returns & Exchanges
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at matthew@gainmaxtoys.com. Please note that returns will need to be sent to the following address:
Return to Our warehouse:
Floor 2, No.19, North Yongtai Second Road, West Gate, Chenghua Street, Chenghai District, Shantou City, Guangdong Province
Phone: +86 13428307107
Email: matthew@gainmaxtoys.com
Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Note:
Returns will only be accepted if a return request has been submitted and approved in advance.
Please ensure you return the item to the appropriate address provided when your return request is approved.
Please note that the cost of shipping for returns or exchanges will be the responsibility of the buyer.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at matthew@gainmaxtoys.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please get in touch with us at matthew@gainmaxtoys.com.
CANCELLATION
Order cancellations are accepted before product processing for a full refund.
Once the product is shipped, cancellation is no longer possible.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Contact Customer Service at +86 13428307107 or by email at matthew@gainmaxtoys.com before returning your package. This ensures your return is authorized for a refund.